Bilingual Spanish/English Administrative Specialist
The Bilingual Services Administrative Specialist position has a key role in supporting the Community Counseling Center’s clinical counseling programs and is uniquely responsible for interfacing and connecting with our monolingual Spanish speaking clients. As part of the front office reception team, the team member in this role is often the first impression of the Community Counseling Center for applicants, clients, counselors, and volunteers. Duties also include case management services to assist individuals and families in navigating entry into clinical programs, including Sliding Scale and CenCal services, lead work on the K-12 Student Mental Wellness and Perinatal Mood and Anxiety Disorders (PMAD) programs, and mental health outreach events for a variety of community events per year. This position reports to the Executive Director.
Part-time (20 - 25 hours per week)
Monday - Friday: 9am - 2pm with some flexibility
Salary Range: $17.00 - $24.00 per hour
Qualifications:
- Fluent Spanish language skills
- Excellent interpersonal skills
- Managing competing priorities and multi-tasking
- Self-motivated
- Collaborative teamwork
- Courteous, compassionate, and responsive customer service
Responsibilities include:
- Conduct brief screenings of applicants seeking services, by phone or in person
- Assist in case Management of clinical programs including the Sliding Scale and CenCal programs
- Lead on K-12 Student Mental Wellness and the Perinatal Mood & Anxiety Disorders programs
- Assist in outreach and engagement activities as assigned
- Clerical work including correspondence, copying, mail processing, filing, report preparation
- Maintain accurate and timely spreadsheets
- Utilize the agency’s Electronic Health Records System (SimplePractice)
- Ensure the privacy and security of all applicant and client protected health information in accordance with HIPAA standards (training available)
Skills & job duties (can train):
- Listening empathetically and critically in order to provide appropriate services, and/or referrals
- Prioritizing tasks based on the needs of the Executive Director
- Familiarity with local social and mental health service organizations to make referrals
- Consistent, committed reliability to agreed upon office coverage scheduling
- Office organization and filing systems
- Google suite, Word, Excel, Outlook/Email Program
- Basic accounting procedures and following strict protocol involving the flow of money
- Producing professional document, reports, and email communications
- Learning processes and procedures for electronic health records system entries and management
- Prioritizing and completing tasks with a minimum of supervision
- Supporting and assisting staff and volunteers as necessary
- Skillfully organizing information
Desired:
- Experience working effectively in a front office
- Associate’s degree or close to completion of Bachelor’s degree in social sciences, business, marketing, or in a related field
- Experience in non-profit, social service, or public health/benefit programs with responsibility for project implementation and management
- Graduation requirements can be replaced with up to four years of similar experience
Employee Requirements:
- Valid CA Driver’s license and proof of insurance
- Clean criminal background check/live scan (upon offer of employment)
- Lift 5-10 lbs. from floor to overhead
- Must be legally able to work in the United States
Apply For This Job
Please submit a cover letter and resume in PDF format down below. We also require 3 professional references (with current contact information) who we may contact.