Job description overview:
The Administrative Specialist: Latino Outreach and Engagement (ASLOE) position has a significant impact on the first impression that clients, volunteers, and the community form about the Community Counseling Center (CCC). The ASLOE is particularly responsible for interfacing and connecting CCC’s Spanish language clients with bilingual/bicultural therapists on staff with the agency. This public facing job requires excellent interpersonal skills; the ability to perform multiple tasks and set appropriate priorities; the ability to take initiative; the ability to demonstrate self-awareness as issues arise both individually and as a member of a team; and a commitment to community mental health.
• This part-time position reports to the Executive Director and Clinical Director.
• Current Hours: 10:00a to 3:00pm, Weekdays (15-25 hours per week)
• Salary Range: $15.00-$22.00 per hour
Responsibilities include:
• Latin/x outreach and liaise, advocacy, linkage, and coordination of mental health services.
• Mental health system navigation, referral, and provider outreach and engagement.
• Provide initial screening of client needs by phone or walk-in; schedule appointments and serve as liaison between clients and volunteers.
• Maintain the confidentiality of applicants and clients at all times through appropriate verbal communication and handling of documentation and information.
• Learn about community resources for referral purposes. • Provide case management and data management for the Perinatal Mood and Anxiety Disorder (PMAD) program. • Provide administrative support for the school program. • Process and manage personnel files.
• Perform clerical work as required, including correspondence, copying, mail processing, filing, and other report preparation duties as required. • Schedule zoom links for interviews and meetings. • Follow up calls to clients referred from local doctors’ offices.
• Maintain accurate and timely financial and statistical records.
• Provide support to CCC committees as necessary (including the Board of Directors) by meeting set-up, taking minutes of meetings, and participation in special events. • Social media posts and community engagement activities.
• Produce professional documents.
• Recruit, support, and supervise volunteers as necessary.
Abilities Needed:
• Bi-lingual, Spanish speaking.
• Excellent customer service skills of empathy, compassion, patience, kindness, persistence, and diplomacy.
• Excellent listening skills.
• Critical thinking skills in order to effectively screen applicants and provide appropriate referrals.
• Self-motivation; prioritize and complete tasks with a minimum of supervision.
• Skillful organization of information.
• Practical knowledge of office organization and filing systems.
• Knowledge in (or adaptable to) Google Docs, Google Drive, Word, Excel, Outlook/Email Program.
• Adaptability to new computer/web based applications, including SimplePractice electronic health records platform.
• Understanding of basic accounting procedures; able to follow strict financial protocols including backup.
• Working knowledge of database management.
Desired:
• Graduation from accredited college/university with bachelor’s degree in social sciences, business, marketing, non-profit administration, or similar major.
• A minimum of two years’ experience in non-profit, social service, or public health/benefit programs with major responsibility for project implementation and management.
• 4 years of similar work experience, may substitute for the Bachelor’s degree.
• We are willing to train!
Employee Requirements:
► Valid CA Driver’s license and proof of insurance
► Clean criminal background check/live scan (upon offer of employment)
► Lift 5-10 lbs. from floor to overhead
► Must be legally able to work in the United States
Apply For This Job
Please submit a cover letter and resume in PDF format down below. We also require 3 professional references (with current contact information) who we may contact.